'Defects' that do not affect the overall look and fit of the apparel and can be easily rectified will not be considered defects, and are hence not eligible for exchanges or returns. If in doubt, please write in to us at hello@withlovekei.co. All cases will be assessed on a case-by-case basis and KEI reserves all rights to reject any case that is not deemed defective.
| Description of Issue | Defect |
| Minor loose threads | No |
| Minor threading on inner lining | No |
| Minor stains in inner lining | No |
| Minor stains that could be washed off with some soap and water | No |
| Measurement discrepancy (within 0.75") | No |
| Slight color differences due to different monitor resolutions and studio/ outdoor lighting | No |
| Color run/ transfer due to self-infliction during wash | No |
| Different print placement (e.g. embroidery/ floral/ eyelet) | No |
| Minor scratch on zipper | No |
| Dropped buttons (which can be resewn) | Yes |
| Burnt marks | Yes |
| Iron marks that cannot be removed after washing/steaming | Yes |
| Discoloration of items | Yes |
| Missing pattern parts (case by case basis) | Yes |
| Asymmetrical pockets | Yes |
| Excess fabric | Yes |
| Overly loose/messy threads which would run if cut | Yes |
| Broken buttons/buckles | Yes |
| Completely misaligned buttons | Yes |
| Missing buttons/buckles | Yes |
| Seam unravelling (case by case basis) | Yes |
| Open seams/holes | Yes |
| Broken stitching | Yes |
| Broken zip | Yes |
| Faulty zipper (unable to zip and unzip) | Yes |
| Mistagged size | Yes |
| Inner lining exposed/ longer than main fabric | Yes |
| Poor elasticity of elastic bands (e.g. smocked tops) | Yes |
| Snapped elastic | Yes |
| Unremovable stains/ streaks on apparel | Yes |