Receive complimentary set of exclusive red packets with every purchase of 2 CNY items! Free doorstep delivery for all local orders over $70.

Shipping & Delivery


 Shipping & Delivery Time

 

 

All local orders over S$70 will enjoy complimentary standard courier, which is based on one delivery. If there are instocks & backorders in your order and you would like to opt for separate delivery, standard courier fee applies for second delivery (i.e.backorder items). 

 

Local Shipping

All local deliveries are via doorstep courier, J&T Express. Due to the recent COVID-19 situation, contactless delivery will be the default mode of delivery to ensure the safety of the recipient and delivery specialist. 

The delivery time frame is between 9AM to 10PM from Monday to Saturday excluding Public Holidays. 

All delivery services are not available to restricted areas - e.g. Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island. 

 

 International Shipping

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and/or total shipping fee. KEI is not responsible for fees associated with import and all fees must be paid by the recipient of the parcel. Please contact your local customs if you have any questions regarding the charges. Should the parcel recipient reject paying the customs and duty fees, the parcel will be returned to us. Recipient will have to bear the full amount of the original shipping fee and a standard return fee to get the order re-delivered again.

*Due to the developing COVID-19 situation around the world, do expect delays of up to 21 working days for international orders. 

 

 Fulfilment of orders

All orders are processed and fulfilled within 1-3 working days upon notification of order placed and payment received. 

 

 Splitting or combination of orders

 

Combination of orders are allowed and capped at maximum 2 orders. Kindly note that any request for combination of more than 2 orders will be strictly not allowed to ensure minimized error on our end.

If you would like to combine your orders to be shipped out together, drop us an email at withlovekei.co@gmail.com and we will get back to you as soon as possible!

 

 Self Collection

For orders to be collected directly at our studio, kindly collect the orders within 1 month from the time the order is ready for collection. Orders not collected within 1 month will be considered as cancelled.

Bookings for self-collection can be made here.

 

 Unsuccessful delivery attempt

Failed delivery typically occurs when a customer is out of reach (e.g. incomplete address, no answer upon calling). If the customer is unreachable, the parcel will be brought back to our courier partner's sorting hub where it will be re-delivered up to 2 more times over the next two days. 

In the event that the parcel remains undelivered by the third attempt of delivery, the package will be returned to us and the buyer will be held liable for additional cost to get the order re-delivered.

Customers are highly advised to provide a working mobile number during check out for contact purposes should no one is available to receive the package on the delivery day.

 

 Track a Parcel

All local and international orders are trackable. A tracking number will be sent to you along with a shipment confirmation email once your order has been shipped. 

To track the delivery status of your order, click here.

In the event your parcel has not reached you within 7 working days (local orders) or 30 working days (international orders) from the shipment date, kindly email in to withlovekei.co@gmail.com so we can assist you with your parcel status!