|Shipping & Delivery|
The delivery time frame includes weekdays only, exclusive of weekends and public holidays.
*All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and/or total shipping fee. KEI is not responsible for fees associated with import and all fees must be paid by the recipient of the parcel. Please contact your local customs if you have any questions regarding the charges.
Should the parcel recipient reject paying the customs and duty fees, the parcel will be returned to us. Recipient will have to bear the full amount of the original shipping fee and a standard return fee to get the order re-delivered again.
|When will my order be dispatched?|
Your order will be processed and dispatched out within 2-3 working days upon payment and order confirmation.
In the event that you have multiple items in your order (i.e. backorder items and ready stocks), your order will be consolidated and shipped out only upon the arrival of backorder items. Kindly place your order separately if you would love to receive the ready pieces first!
|What happens in an event of an unsuccessful delivery attempt?|
Failed delivery typically occurs when a customer is out of reach (e.g. incomplete address, no answer upon calling). In the case of a missed delivery, the package will be returned to us and the buyer will be held liable for additional cost to get the order re-delivered.
Customers are highly advised to provide a working mobile number during check out for contact purposes should no one is available to receive the package on the delivery day.
|I have not receive my parcel, can I track the status of my order?|
All local orders shipped out via Standard Shipping are not trackable, and we will not be liable for any slow or lost mail selected under this option. As packages shipped out via Standard Shipping are subjected to delays, we seek your understanding and patience for a grace period of few additional working days in the event that you have yet to receive your order within the estimated delivery time.
For local orders, please opt for Express Shipping/ Same Day Delivery during check out if you wish to track your parcel.
All international orders are trackable and a tracking code will be sent to you along with a shipment notification email once your order has been shipped.