|Shipping & Delivery Time|
Local orders over S$100 in a single receipt will enjoy complimentary express courier.
All delivery services are not available to restricted areas - e.g. Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island.
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and/or total shipping fee. KEI is not responsible for fees associated with import and all fees must be paid by the recipient of the parcel. Please contact your local customs if you have any questions regarding the charges. Should the parcel recipient reject paying the customs and duty fees, the parcel will be returned to us. Recipient will have to bear the full amount of the original shipping fee and a standard return fee to get the order re-delivered again.
*Due to the developing COVID-19 situation around the world, do expect delays of up to 21 working days for international orders.
|Fulfilment of orders|
Orders will be shipped within 1-3 working days upon notification of payment received and verification of payment.
The delivery time frame includes weekdays and Saturdays, exclusive of Sundays and public holidays.
For backorders, there is a waiting time of tentatively 2 weeks involved. If your order consists of a backorder item, your order will only be shipped after the backorder stocks have arrived.
Kindly place your order separately if you would love to opt for split shipping.
For orders to be collected directly at our collection point, kindly collect the orders within 1 month from the time the order is ready for collection. Orders not collected within 1 month will be considered as cancelled.
Bookings for self-collection can be made here.
*Due to the ongoing COVID-19 situation, self pick-up is made unavailable until further notice.
|Unsuccessful delivery attempt|
Failed delivery typically occurs when a customer is out of reach (e.g. incomplete address, no answer upon calling). If the customer is unreachable, the parcel will be brought back to our courier partner's sorting hub where it will be re-delivered up to 2 more times over the next two days.
In the event that the parcel remains undelivered by the third attempt of delivery, the package will be returned to us and the buyer will be held liable for additional cost to get the order re-delivered.
Customers are highly advised to provide a working mobile number during check out for contact purposes should no one is available to receive the package on the delivery day.
|Track a Parcel|
All local and international orders are trackable. A tracking number will be sent to you along with a shipment confirmation email once your order has been shipped.
To track the delivery status of your order, click here.
In the event your parcel has not reached you within 7 working days (local orders) or 30 working days (international orders) from the shipment day, kindly email in to firstname.lastname@example.org so we can assist you with your parcel status!