Shipping & Delivery


 Shipping & Delivery Time

 

All orders are subjected to a processing time of 1-3 working days. The delivery time frame includes weekdays and Saturdays, exclusive of Sundays and public holidays. 

Bookings for self-collection can be made here.

*Due to the current COVID-19 situation, self-collection will be made unavailable until further notice.

Note for local orders: All delivery services are not available to restricted areas - e.g. Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island. 

Note for international orders: All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and/or total shipping fee. KEI is not responsible for fees associated with import and all fees must be paid by the recipient of the parcel. Please contact your local customs if you have any questions regarding the charges. Should the parcel recipient reject paying the customs and duty fees, the parcel will be returned to us. Recipient will have to bear the full amount of the original shipping fee and a standard return fee to get the order re-delivered again.

Due to the developing COVID-19 situation around the world, do expect delays of up to 21 working days for international orders. 

 

 Fulfilment of orders

Your order will be processed and dispatched within 1-3 working days (excluding backorders) once it has been confirmed! 

For backorders, there is a waiting time of typically 2 weeks. In the event that you have multiple items in your order (i.e. backorder items and ready stocks), your order will be consolidated and shipped out only upon the arrival of backorder items. Kindly place your order separately if you would love to receive the ready pieces first!

 

 Unsuccessful delivery attempt

Failed delivery typically occurs when a customer is out of reach (e.g. incomplete address, no answer upon calling). If the customer is unreachable, the parcel will be brought back to our courier partner's sorting hub where it will be re-delivered up to 2 more times over the next two days. 

In the event that the parcel remains undelivered by the third attempt of delivery, the package will be returned to us and the buyer will be held liable for additional cost to get the order re-delivered.

Customers are highly advised to provide a working mobile number during check out for contact purposes should no one is available to receive the package on the delivery day.

 

 Track a Parcel

All local and international orders are trackable! A tracking number will be sent to you along with a shipment confirmation email once your order has been shipped. 

To track the delivery status of your order, click here.