KEI reserves the rights to amend any policy or terms and conditions at any time without prior notice. By using our site or purchasing from KEI, the buyer is deemed to engage in our service and agree to abide by the terms and conditions listed.
We recognise the rights to protect your personal data, including the rights of access and correction, and the needs of the company to collect, use or disclose personal data for only legitimate and reasonable purposes.
All sales are final and may not be amended.
For any clarification or sales inquiry, we can be reached via email at email@example.com.
All emails will be attended to within 1-2 working days. Kindly avoid sending multiple emails as email from the same sender will get pushed back, hence resulting in possible delay in replies. We promise to get back to you as soon as we can!
KEI reserves the right to reject any orders or disable any user account at any time, if deemed inappropriate to our terms and conditions.
KEI currently provides the following payment methods: ATM Bank Transfer, iBanking, PayNow, PayLah!, PayPal, GrabPay, FavePay, and Stripe. All transaction fees are fully absorbed by KEI.
*Payments via Bank Transfers/ iBanking/ PayNow/ PayLah!/ FavePay have to be transferred within 24 hours after the order confirmation email has been sent. For verification purposes, please attach a screenshot of the payment to firstname.lastname@example.org.
All orders will be automatically cancelled if payment is not received or updated within 24 hours. In the event that no payment is received and orders are cancelled, your accounts may be blacklisted from future purchases.
Kindly ensure that all items are selected in the correct size and color as we are unable to amend any orders after confirmation. We will not be held liable in the event where wrong size or color is selected, or if duplicate orders are placed.
Backorders are open for sold out items and tentatively arrive 4-7 weeks after the opening date of backorder. All backorders are subjected to unforeseen delays especially during peak months (October to January), and we seek your kind understanding that delayed shipments are beyond our control. Please join a backorder only if you are comfortable with the wait as no refund or cancellation will be allowed once an order has been confirmed.
*No emails will be sent for backorder updates.
All orders are processed within 1-3 working days on a best effort basis, and dispatched via J&T Express.
Delivery for all orders is between 9AM to 10PM from Monday to Saturday, excludes Sundays and Public Holidays.
To ensure that your order is smoothly processed and promptly delivered, kindly ensure all mailing details including name, shipping address and mobile number are correct and complete. In the event whereby a parcel is returned to us due to an incorrect/ inadequate shipping address given, a re-delivery fee will apply. Please note that no replies within 30 days of returned items will result in parcel disposal.
*Due to the developing COVID-19 situation around the world, do expect delays of up to 21 working days for all international orders.
Customers will be held fully responsible for wrong or insufficient shipping address provided that results in failure of delivery, and a re-delivery fee will be applicable after a non-successful attempt. Unless it is deemed an error on our part, the re-delivery fee will be borne by the customer.
All return parcels returned to KEI that are unclaimed within 30 days will be deemed as forfeited as sufficient response time has been afforded to the customer.
For returns or exchanges, please drop us an email at email@example.com.
Returns and exchanges are only applicable to regular-priced items purchased directly on our website.
Any reimbursement made by KEI will be in the form of store credits (valid for 3 months). Cash refunds are strictly not allowed.
For more information on our return and exchange policy, click here.
All promotional codes usually have expiration dates which will be informed accordingly. Please ensure to key in any promotional code at the checkout page in order for the discount to be applied. No refunds will be made for orders where promotional codes are not entered at point of purchase.
Kindly note that promotional codes are not valid on delivery charges for all orders.
|Accuracy of Measurement and Product Representation|
KEI strives to capture the most accurate colors of the products displayed on our website. However, we seek your understanding that colors shown may differ slightly due to the difference in computer settings and colour resolutions across all tech devices.
Kindly note that all measurements provided on our site are taken laid flat and as precise as possible to our best ability. As our pieces are mass-manufactured, all measurements are subjected to a 0.25-0.5" allowance and discrepancies in measurements within this range are not deemed as defected.