Free express shipping for orders above SGD 100

Terms & Conditions


KEI reserves the right to amend any of the terms & conditions stated below from time to time without prior notice.

By visiting our site and/ or placing any orders with us, you are deemed to engage in our service and agree to be bound by the following terms and conditions. 

General Conditions

All orders will be processed and dispatched out within 2-3 working days upon payment and order confirmation.  

For all sales inquiries, kindly email us at withlovekei.co@gmail.com with your order number. 

 

Purchase

Kindly ensure that all item(s) are selected in the correct sizes and colors before checking out your order. We will not be able to amend/ cancel your order once payment has been made. 

Please note that you will be fully held responsible for insufficient/ wrong information provided that results in failure of delivery. In the event where the parcel is returned to us due to incomplete/ incorrect information or address, an additional charge will be borne by you to get the parcel re-delivered again.

 

 Accuracy of Product Representation

Do note that there may be slight color differences due to discrepancies from computers or tech devices. Nonetheless, we will strive to ensure that the colors of the products displayed on our website are as accurate as possible.

Due to possible discrepancies from the manufacturing process, please allow a slight difference of 2-3cm in the product measurements.

Loose threads or slight stains that do not affect the overall look or function of the products are not deemed as defected.

 

Delivery

Kindly note that orders with both ready stocks and backorder items will only be shipped out upon arrival of the backorder items. Do place your order separately if you would like to receive the ready stocks in your order first.

Orders will be shipped out within 2-3 working days (unless otherwise stated) following the successful receipt of your order.

Your parcels are under the responsibility of our third-party courier providers and we will not be responsible for any lost parcels shipped out. 

Additional charges for re-delivery will be applicable after a non-successful attempt. For more information in regards to shipping, please refer to our Shipping & Delivery page. 

 

 Cancellation of Order

Unfortunately, we will not be able to amend or cancel your order once the order has been submitted.