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Defects Table

'Defects' that do not affect the overall look and fit of the apparel and can be easily rectified will not be considered defects, and are hence not eligible for exchanges or returns. If in doubt, please write in to us at hello@withlovekei.co. All cases will be assessed on a case-by-case basis and KEI reserves all rights to reject any case that is not deemed defective.

Description of Issue Defect
Minor loose threads No
Minor threading on inner lining No
Minor stains in inner lining No
Minor stains that could be washed off with some soap and water No
Measurement discrepancy (within 0.75") No
Slight color differences due to different monitor resolutions and studio/ outdoor lighting No
Color run/ transfer due to self-infliction during wash No
Different print placement (e.g. embroidery/ floral/ eyelet) No
Dropped buttons (which can be resewn) No
Minor scratch on zipper No
Burnt marks Yes
Iron marks that cannot be removed after washing/steaming Yes
Discoloration of items Yes
Missing pattern parts (case by case basis) Yes
Asymmetrical pockets Yes
Excess fabric Yes
Overly loose/messy threads which would run if cut Yes
Broken buttons/buckles Yes
Completely misaligned buttons Yes
Missing buttons/buckles Yes
Seam unravelling (case by case basis) Yes
Open seams/holes Yes
Broken stitching Yes
Broken zip Yes
Faulty zipper (unable to zip and unzip) Yes
Mistagged size Yes
Inner lining exposed/ longer than main fabric Yes
Poor elasticity of elastic bands (e.g. smocked tops) Yes
Snapped elastic Yes
Unremovable stains/ streaks on apparel Yes