We've made shipping more affordable! Free doorstep delivery on us for all Singapore orders over SGD80 nett 

We are on Telegram! Join our family here

Use code: WELCOME10 for 10% off your first purchase with min. spend of S$50*

Shipping & Delivery

Local Shipping

All local orders are handled by DTL Logistics. 

Orders will be dispatched from our warehouse within 1-3 working days (excluding weekends and Public Holidays) upon payment received. Kindly note that this does not apply if there is a backorder item in the order unless a separate delivery is selected during checkout.

Local orders over S$80 nett in a single receipt will enjoy a complimentary standard courier, which is based on one delivery. If there are instocks & backorders in your order and you would like to opt for separate delivery, a shipping fee applies for the second delivery (i.e.backorder items). 

The delivery time frame is between 9AM to 10PM from Monday to Saturday excluding Sundays and Public Holidays.

*Any request for specific delivery timing or dates, if any, will be fulfilled on best efforts basis. We seek your kind understanding that we do not guarantee the successful fulfillment of requests but our delivery partner will try our best to accommodate them!

 
International Shipping

All international orders are handled by Qxpress.

Orders will be dispatched from our warehouse within 1-3 working days (excluding weekends and Public Holidays) upon payment received. Kindly note that this does not apply if there is a backorder item in the order.

To keep shipping costs affordable, packages are handed over to the local postal service. Delivery times vary by country but usually reach the country within 7-14 working days. We seek your understanding that any delays caused by the local postal service are beyond our control.

All international orders are subjected to duties, taxes, and other clearance fees as defined by the country of import. Customs and duty fees are not included in your order and/or the total shipping fee. If taxes and/or duties are charged for your parcel, you are responsible to settle them before delivery can proceed. Please contact your local customs if you have any questions regarding the charges. 

Should the parcel recipient reject paying the customs and duty fees, the parcel will be returned to us. The recipient will have to bear the full amount of the original shipping fee and a standard return fee to get the order re-delivered again.



Splitting or combination of orders
To better streamline our operations and prevent order errors, combinations of orders are not allowed.



Self-Pickup
To collect your order directly at our studio (located near Paya Lebar/ Eunos MRT), kindly ensure that an appointment has to be made beforehand. Walk-ins are strictly not entertained.

All orders are to collected 30 days from the time the order is ready for collection.
In the event that the order is not collected within 30 days, it will be considered canceled and deemed forfeited.

Bookings for self-collection can be made here.


Unsuccessful Delivery Attempt
Failed delivery typically occurs when a customer is out of reach or when the shipping address provided is inaccurate or incomplete.

In the event that the customer is unreachable, the parcel will be brought back to the sorting hub where our courier will attempt to re-delivered the parcel over the next few days.

KEI will not be held responsible for any packages sent back to us due to failed delivery attempts or incomplete addresses provided by the customer.  In the event that nobody is available to pick up the parcel after 2 failed attempts, the package will be sent back to us, and a re-delivery fee of S$3.50 will be borne by the buyer to have the parcel shipped out again. 



Track Your Order

All local and international orders are trackable. 

To track the delivery status of your order, click here.

In the event that your parcel has not reached you within 7 working days (local orders) or 30 working days (international orders) from the shipment date, kindly email in to hello@withlovekei.co so we can assist you with your parcel status.