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Use code: WELCOME10 for 10% off your first purchase with min. spend of S$50*

Terms & Conditions

KEI reserves the right to amend any policy or terms and conditions at any time without prior notice.

By using our site or purchasing from KEI, the buyer is deemed to engage in our service and agrees to abide by the terms and conditions listed. 

We recognize the rights to protect your personal data, including the rights of access and correction, and the needs of the company to collect, use or disclose personal data for only legitimate and reasonable purposes. 



General
For any clarification or sales inquiry, we can be reached via email at hello@withlovekei.co.

All emails will be attended to within 1-3 working days (We are a small team but aim to get back to you as soon as possible!)

Working days are generally Monday to Friday, excluding weekends and public holidays.

*We attend to all emails from the earliest timestamp. Kindly avoid sending multiple emails as emails from the same sender will get pushed back, and doing so may result in a possible delay in replies. We promise to get back to you as soon as we can!

Delays in our email replies can be expected during festive seasons and sale periods.



Payment
KEI currently provides the following payment methods: Stripe (Mastercard/ VISA), PayPal, DBS PayNow, Shopee Pay, GrabPay, and FavePay. 

All transaction fees are fully absorbed by KEI. 


Any reimbursement made by KEI will be in the form of store credits (valid for a year from date of issue)


Purchase

We will not be held liable in the event that the wrong size or color is selected, or if duplicate orders are placed.

Once an order has been placed and payment has been processed, no cancellations or refunds can be made.

If you would like to change size, please contact us via Direct Message on Instagram (@withlovekei) or email as soon as possible. We will not be able to amend any orders once an order has been fulfilled. 

KEI reserves the right to reject any orders or disable any user account at any time if deemed inappropriate to our terms and conditions.  

To better streamline our operations, we seek your kind understanding that combinations of orders are strictly not allowed.



Backorders
Backorders are open for sold-out items and tentatively arrive 6-8 weeks after the opening date of backorder. 

Kindly only join a backorder if you are comfortable with the wait and any unforeseen delays. All backorders are subjected to unforeseen delays, especially during peak months (October to January), and we seek your kind understanding that any delayed shipments are beyond our control. There are strictly no returns or refunds if one backs out of paid backorder. 

If there are both instock and backorder item(s) in the same order, all items will only be dispatched when the backorder item arrives. If you would like your instock item(s) to be dispatched first, kindly opt for separate shipping at checkout.

Kindly note that there may be slight color differences for backorder batches.

Please refer to the Backorder Status page for any updates on backorder arrival.

*No emails will be sent for backorder updates.



Shipping
All orders will be dispatched from our warehouse within 1-3 working days (excluding weekends and Public Holidays) on best efforts basis upon successful verification of payment. 

All local orders are handled by DTL Logistics, and delivery is estimated to be 1-3 working days depending on your preferred courier method (Standard Courier/ Express Courier)

All international orders are handled by Qxpress.

Delivery for all orders is between 9AM to 10PM from Monday to Saturday, excluding Sundays and Public Holidays.

To ensure that your order is smoothly processed and promptly delivered, kindly ensure that all mailing details including name, shipping address, and mobile number are correct and complete. In the event whereby a parcel is returned to us due to an incorrect or inadequate shipping address given, a re-delivery fee will apply.



Returned Packages
Customers will be held fully responsible for inaccurate or incomplete shipping addresses provided that result in failure of delivery, and a re-delivery fee of S$3.50 (for local orders) will be applicable and payable before we arrange to have the parcel delivered again. Unless it is deemed an error on our part, the re-delivery fee will be borne by the customer.

All return parcels that are unclaimed within 30 days will be deemed as forfeited as sufficient response time has been afforded to the customer. 



Returns and Exchanges
For returns or exchanges, please drop us an email at hello@withlovekei.co.
Returns and exchanges are only applicable to regular-priced items purchased directly on our website. All orders placed using more than 10% discount code, gift card/ certificate(s), store credits, sale items, bundle deals, and backorders re strictly not eligible for any returns or exchanges.

Any reimbursement made by KEI will be in the form of store credits valid for a year from date of issue. Cash refunds are not allowed under any circumstances.

For more information on our return and exchange policy, click here.



Discounts
Discount codes are not stackable, and are not valid on sale items and shipping fees for all orders. Please ensure to key in any discount code at the checkout page in order for the discount to be applied. No refunds will be made for orders where promotional codes are not entered at the point of purchase. 

Birthday discounts are eligible on the first order of the birthday month per customer. 

Personal discount codes and store credits issued are strictly non-transferable (regardless of reason) and cannot be sold to other customers for cash. KEI reserves the right to reject any transaction if discount codes are discovered to be misused.



Accuracy of Measurement and Product Representation
KEI strives to capture the most accurate colors of the products displayed on our website. However, we seek your understanding that the color shown might differ slightly in real life due to studio lighting or inevitable differences in computer settings and color resolutions across all tech devices.

All measurements provided on our site are taken laid flat and as precise as possible to the best of our ability. Due to the nature of mass production, all measurements are subjected to an allowance of up to 0.75" and discrepancies in measurements within this range are not deemed as defective.




KEI will love to serve you with courtesy and respect and we will also appreciate it if you treat us in the same manner that you as our customer deserve. 
Thank you for choosing to shop with KEI!