TERM AND CONDITIONS

Lockets

• Lockets can be earned through direct purchases from our online store and studio showroom.
• Lockets are distributed upon completion of an order.
• Lockets expire 365 days from the date they are earned and are awarded based on the total purchase amount, excluding shipping fees.
• Members can collect and redeem rewards for both online and in-studio purchases.
• Upon usage, each locket is considered spent and will be deducted from your locket balance.
• Lockets are awarded for regular-priced items (including gift cards) and are accumulated on the total net purchase of your order.
• Lockets cannot be redeemed for cash, is non-transferable, and cannot be brought, sold, or in any way traded.
• Any misuse of the rewards system will result in account deactivation.
• Lockets can be used to redeem rewards only via your personal online account and can be used online or offline as specified in their terms and conditions.
• Past purchases are not eligible for lockets redemption.
  
  

Discounts

• E-voucher(s) will expire 365 days after the redemption date and must be redeemed upon checkout on our website or at our studio.
• Any unutilized e-voucher(s) (fully or partially) will not be refunded.
• E-voucher redemption is not stackable with discount codes or birthday codes.
• Discounts apply to all regular-priced items and are not applicable on sale items, set purchases, bundles, and gift cards.
• Welcome Reward is a one-time use discount that will be emailed to you when your tier upgrades and can only be used when your tier status is valid.
• Birthday discount will be automatically applied to the first order made during the birthday month, spending is capped at $500 per order.
• Free shipping privilege distributed during birthday month is auto-applied and is only applicable for local orders (Singapore).
• Discounts are not stackable on one another.
  
  

Others

• Member status expires after 365 days from the date of promotion. You will be demoted if you fail to maintain your tier for renewal for another year.
• Each user is capped at 300 lockets redemption per month for Telegram try-ons.