Operations & Logistics Assistants (Part-Time)
This is an all-rounder role where you will be responsible for both day-to-day operations and customer services.
As an Operations and logistics member, you will be rotated between operations and customer service when needed and are not afraid to take up a range of task duties. You have a proactive and positive attitude, and are always ready for what's to come.
About this position:
- In-office position based in Singapore
- Commitment period of at least 6 months (Applicants with a longer commitment period will be prioritized)
- Office Location: 72 Eunos Avenue 7 (Central East)
- Flexible weekly working hours and days
- Minimum 1-2 days per week from Monday to Friday, with Monday/ Tuesday preferred
What you will be in charge of (include but not limited to):
- Day-to-day operations (including but not limited to packing and dispatching of orders)
- Unload, replenish, and arrange new and existing stocks
- Handle and process customers' exchanges and returns efficiently in a thoughtful manner
- Manage inventory, quality checks, and bi-weekly stock count to ensure inventory accuracy
- Be the point of contact for all queries across our platforms, and all customer service-related matters
- Greet and assist customers for appointed studio visits, offering assistance with try-ons and selections to enhance customers' experience
- Uphold efficiency and customer satisfaction both in-person and via digital channels
- Assist in the preparation of photoshoots and events
- Assist in any ad-hoc tasks assigned
We would love to have you if you have:
- Outgoing, easygoing, and honest personality
- A willing-to-learn attitude
- Adaptable, meticulous, and proactive in going above and beyond your tasks
- Ability to work independently and well under deadlines and pressure
- Collaborative team player
- Able to establish good rapport with current and potential customers
Job Requirements:
- Excellent communication and interpersonal skills
- Strong command of English, both written and verbal
- Proficient in Microsoft Excel and social media
Bonus if you:
- Have prior work experience in logistics and/or customer service in the e-commerce or fashion industry
- Already know about KEI and our items!
Perks (What's in it for you):
- Fun working environment with Gen-Z boss
- Flexible working hours and days
- Wellness benefits — office pantry and open communication (your opinion matters greatly here!)
- Staff discounts
- Monthly new wardrobe additions
- First dibs on upcoming launches
If this is something that you would love to be a part of, please apply with the following to kei@withlovekei.co:
- Resume
- Weekly Availability
- Commitment period
- Expected remuneration (hourly)
- A short write-up of why you feel you are the right person for the job
Only shortlisted applicants will be contacted.